Refunds
Changed your mind? Within 14 days of a payment you can have the part you haven’t used back, with no reason needed.
Last updated 9 November 2026
- 14 days from each payment
- The unused part comes back to you
- No reason needed
- No fee we pay for sending it back
The 14-day refund
- Who
- Everyone, wherever you live. EU and UK law give consumers a 14-day right to cancel, and we give it to all.
- When
- Within 14 days of the day the payment is confirmed. Each payment has its own 14 days.
- How much
- The part of the time you haven’t used. The days you have used are not refunded. Time is counted in whole days from the day the payment was confirmed, and a month counts as 30 days.
- Without your confirmation
- When you pay, you confirm that the time starts right away and that a refund covers only the unused part. A payment made without that confirmation is refunded in full.
- Fees
- We pay the network fee for sending the refund.
- Paid back in
- The same way you paid: back to the account, card or address you paid from.
- How fast
- We send it within 14 days of your request. A bank can take a few more days to show a card refund.
An example
- You paid
- €9 for 3 months (90 days)
- You ask on day 10
- 10 days used, 80 days unused
- You get back
- €9 × 80 ÷ 90 = €8.00
How to ask
We know very little about you, so the order number is how we find your payment.
- 1. Find the order number
- Account → Subscription → Payments. Each payment has an Order number button that copies it, and shows what a refund would be today.
- 2. Write to us
- Email refunds@delitesco.net with the order number. If you paid from an exchange, which can’t take a refund, tell us another address.
- 3. We check and send
- We match the order number to our records, then send the refund and take the time of that payment off your account.
What happens next
- Your account
- The time from that payment is removed. If that leaves no paid time, the usual steps for ended time apply: mail keeps arriving for 14 days, then pauses, and the account is deleted after 30 days.
- A payment that fails
- It adds no time. If the payment provider returns a payment, the time it added is taken back automatically.
- After the 14 days
- Time you have paid for is not refunded, except where the law says otherwise or something went wrong on our side: a double payment, a payment that arrived short, or time that was not added. Write to us and we will fix it.